No. 01
No handovers
From the first phone call to the day we hand you the keys, you speak to one person. Not a salesperson then a project manager then an installer. One name, one number, one project lead who's seen every detail of your build.
Single Point of Contact
Service · Pillar 06
One studio lead. From first call to handover.
No. 02
No commissioned sales
Your project lead isn't paid to close you. They're paid to deliver the project. That changes every conversation — fewer brochure-grade promises, more honest, useful advice about what you should and shouldn't do with your garden.
No. 03
On-site, when it matters
Your lead is on site for the key milestones: foundations, panels going up, first-fix and handover. If something needs a decision, it's made there — not escalated through three departments and an email chain.
Specification
Built to a standard.
- 01One project lead per build
- 02Direct mobile + email access
- 03Reply within 2 working days, always
- 04On site for every key milestone
- 05No salespeople, no commissions
- 06Handover snag list closed in writing
Begin
Ready to create your space?
Configure your building online, book a private consultation, or take the full collection home as a brochure. A studio lead replies within two working days.
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