The 24 clauses that govern every quotation, order and installation supplied by Arden & Oak — issued alongside your quote so there are no surprises.
These Sales Terms & Conditions ("Agreement") apply to all quotations, orders, design services, manufacture, delivery and installation services supplied by Arden & Oak.
By accepting a quotation, paying a deposit or signing an order confirmation, the Customer agrees to these Terms.
These Terms form part of the contract between Arden & Oak and the Customer.
All quotations are valid for 30 days unless otherwise stated.
Quotations are based upon:
Following expiry, Arden & Oak reserves the right to revise pricing.
Where a survey is undertaken, Arden & Oak will assess:
The survey does not constitute a structural or geotechnical investigation. Hidden ground conditions may result in additional costs.
Prior to manufacture, customers will receive drawings and/or specifications for approval.
The Customer is responsible for checking:
Manufacture will not commence until written approval has been received. Changes requested after approval may incur additional costs and affect lead times.
Unless specifically included within the quotation, the Customer remains responsible for obtaining:
Arden & Oak provides guidance only and cannot guarantee planning outcomes.
The Customer must ensure safe and reasonable access to the installation area. This includes:
Where access differs from that described during quotation, additional charges may apply.
Quoted prices assume normal ground conditions suitable for installation using the specified foundation system.
Additional charges may arise if unexpected conditions are encountered, including:
Any additional work will be discussed and approved before proceeding.
Unless otherwise stated, Arden & Oak uses steel-anchored foundations.
Alternative foundation solutions may be recommended where ground conditions require.
Unless otherwise agreed in writing:
All payments must be made by the due date shown on the invoice.
Late payments may result in:
Ownership of goods remains with Arden & Oak until payment has been received in full.
Any changes requested after acceptance of the quotation may constitute a Variation. Variations may affect:
All Variations will be confirmed in writing before work proceeds.
Installation dates are estimates. While every effort is made to meet agreed dates, delays may occur due to:
Arden & Oak shall not be liable for reasonable delays beyond its control.
The Customer agrees to:
Failure to do so may delay the project and incur additional costs.
Practical Completion occurs when the building is substantially complete and fit for its intended use.
Minor cosmetic defects or snagging items shall not prevent Practical Completion.
Any defects identified following Practical Completion should be reported promptly.
Where covered under this Agreement or the Warranty, Arden & Oak will arrange appropriate remedial works within a reasonable timescale.
The Customer will receive the Arden & Oak Warranty & Guarantee document upon completion.
The Warranty forms a separate document and should be read alongside these Terms.
The Warranty may be affected where alterations are carried out by third parties, including:
Customers should contact Arden & Oak before carrying out alterations.
Cancellation rights will depend on the stage of the project and applicable consumer legislation.
Where work has commenced or bespoke products have entered manufacture, Arden & Oak reserves the right to recover reasonable costs already incurred.
Any cancellation charges will be explained in writing.
Arden & Oak shall not be liable for delays or failure to perform arising from circumstances beyond its reasonable control, including:
Nothing within these Terms excludes liability where exclusion would be unlawful.
Subject to applicable law, Arden & Oak's liability shall be limited to the value of the relevant contract.
Should any issue arise, Arden & Oak encourages customers to contact us as soon as possible.
Our Complaints Procedure is available on request and on our website.
This Agreement shall be governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Arden & Oak
Version 2026.02.15 · Last updated February 2026
See also our Warranty & Guarantee, Website Terms & Conditions, Privacy Policy and Cookie Policy.
