The 10-Year Structural Warranty covering every Arden & Oak garden room — what’s included, what isn’t, and how to make a claim.
From the date of practical completion. Covers the structural integrity of your building — SIP panels, framework, roof and floor structure — against defects in workmanship or materials.
Thank you for choosing Arden & Oak.
Every garden room we design and install is built with care, precision and premium materials. We stand behind the quality of our workmanship and are committed to providing buildings that deliver years of reliable service and enjoyment.
This Warranty explains what is covered, what is not covered, and how to make a claim if you ever need our support.
Every Arden & Oak garden room includes a 10-Year Structural Warranty from the date of practical completion.
The structural warranty covers defects in the structural integrity of the building resulting from faulty workmanship or materials supplied and installed by Arden & Oak.
This includes:
Where a covered defect occurs during the warranty period, Arden & Oak will inspect the issue and, where appropriate, repair or replace the affected component.
Many products supplied by Arden & Oak are covered by individual manufacturer warranties.
Typical examples include:
* Warranty periods may vary depending on the manufacturer. Copies of applicable warranties will be supplied where available.
Arden & Oak guarantees that all installation work will be carried out with reasonable skill, care and attention.
Should any installation issue arise due to our workmanship during the applicable guarantee period, we will investigate and rectify the issue where it falls within the terms of this Warranty.
Subject to the terms of this Warranty, cover includes defects arising from:
This Warranty does not cover:
Timber is a natural product.
Natural characteristics including:
are normal and should not be considered defects. External timber will naturally weather over time unless maintained in accordance with our Maintenance Guide.
Internal painted finishes may require minor maintenance throughout the life of the building.
Hairline cracks around joints may occur due to seasonal movement and are considered normal within timber-framed construction.
Condensation can occur where buildings are not adequately heated or ventilated.
Customers are responsible for ensuring appropriate ventilation and heating to minimise condensation.
Damage caused solely by condensation is not covered by this Warranty.
The EPDM roof system is designed to provide long-term weather protection.
Customers should:
Damage caused by unauthorised roof work is not covered.
Doors and windows should be:
Minor seasonal adjustment is normal and not considered a defect.
Where Arden & Oak carries out internal electrical installation, all work will comply with the relevant UK Wiring Regulations in force at the time of installation.
The connection from the garden room consumer unit to the main property supply is not included unless specifically stated in your quotation.
Electrical certification will be provided where applicable.
Laminate flooring is covered against manufacturing defects.
The Warranty does not cover:
To maintain this Warranty, customers must:
Failure to maintain the building may affect Warranty cover.
If you believe your building has developed a defect covered by this Warranty, please contact Arden & Oak as soon as reasonably possible.
Please include:
We will acknowledge your claim and arrange an inspection if required.
This Warranty applies to the original purchaser unless otherwise agreed in writing.
If the property is sold, Arden & Oak may, at its discretion, transfer the structural warranty to a subsequent owner subject to notification and any applicable conditions.
This Warranty does not affect your statutory rights under applicable consumer protection legislation.
Nothing within this document excludes liability where exclusion would be unlawful.
For warranty enquiries, please contact:
Last updated · February 2026
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