Legal

Website Terms & Conditions.

The rules that govern your use of ardenandoak.co.uk — including the configurator, brochures and customer portal. Written in plain English, grouped by topic.

Introduction

Welcome to the Arden & Oak website ("Website").

These Website Terms & Conditions ("Terms") govern your access to and use of www.ardenandoak.co.uk, including any associated webpages, customer portal, online configurator, downloadable content, brochures and digital services made available by Arden & Oak.

By accessing or using this Website, you confirm that you accept these Terms and agree to comply with them. If you do not agree to these Terms, you should stop using the Website immediately.

These Terms relate solely to your use of this Website and do not form part of any quotation, sales agreement or installation contract unless expressly stated.

About Arden & Oak

Arden & Oak designs, manufactures and installs premium insulated garden rooms and outdoor living spaces throughout England and Wales.

For the purposes of these Terms:

Business Name: Arden & Oak
Website: www.ardenandoak.co.uk
Telephone: 0333 339 1660
Email: sales@ardenandoak.co.uk
Registered Office: 71-75 Shelton Street
Covent Garden
London WC2H 9JQ
Company Number: 17294886
VAT Registration Number: [Insert if applicable]

Using this Website

You may use this Website to:

Browse our products and services.
View specifications and pricing.
Download brochures and guides.
Submit enquiries.
Request quotations.
Use the Design Your Room configurator.
Contact Arden & Oak.

You agree not to:

use the Website for unlawful purposes;
attempt to gain unauthorised access to any part of the Website or its servers;
introduce viruses, malware or malicious code;
copy or reproduce Website content without permission;
interfere with the operation or security of the Website;
misuse contact forms or customer accounts.

Intellectual property

Unless otherwise stated, all content displayed on this Website is owned by or licensed to Arden & Oak.

This includes but is not limited to:

Logos
Branding
Product names
CGI imagery
Photography
Architectural drawings
Floor plans
Videos
Brochures
Icons
Written content
Specifications
Design concepts
Online configurator
Pricing calculator
Software and code

No content may be copied, reproduced, distributed, modified or republished without the prior written consent of Arden & Oak.

Product images & visualisations

Photography, CGI imagery, illustrations and videos are intended to demonstrate design concepts and product appearance.

Some imagery may include optional upgrades or customer-installed items including:

Landscaping
Outdoor lighting
Furniture
Appliances
Decorative accessories
Planting
Garden features

Unless specifically stated, these items are not included within the standard specification. Colours and finishes may also vary depending on screen settings and natural lighting.

Product specifications

Arden & Oak continually develops and improves its products.

We reserve the right to alter specifications where necessary, including:

Dimensions
Construction methods
Materials
Suppliers
Components
Hardware
Glazing
Insulation
External finishes

Where possible, any changes will maintain or improve product quality.

Prices

Prices shown on this Website are intended as guide prices only unless expressly stated otherwise.

Final quotations may vary depending on factors including:

Building size
Specification
Delivery location
Site access
Ground conditions
Foundation requirements
Planning constraints
Optional extras
Utility connections

No Website price constitutes a legally binding offer.

Online configurator

The Design Your Room configurator is provided to help customers explore layouts, finishes and approximate pricing.

Prices generated by the configurator are estimates only.

A final quotation will only be issued following review by Arden & Oak and, where required, completion of a site survey.

Arden & Oak reserves the right to amend pricing where:

selections are technically impractical;
engineering changes are required;
specification adjustments are necessary;
customer selections conflict with building regulations or structural requirements.

Brochures & downloads

Brochures, guides and downloadable documents are provided for general information only.

Although every effort is made to ensure accuracy, specifications, prices and product availability may change over time.

Your written quotation will always take precedence over any published brochure or downloadable document.

Availability

Product availability may change without notice.

Certain finishes, glazing options, colours, accessories or upgrades may become unavailable due to supplier changes or product development.

Where necessary, suitable alternatives may be offered.

Customer accounts

If you create a customer account or access the Arden & Oak Customer Portal, you are responsible for maintaining the confidentiality of your login details.

You must notify Arden & Oak immediately if you believe your account has been accessed without authorisation.

External links

This Website may contain links to third-party websites including:

Finance providers
Planning guidance
Manufacturer websites
Social media platforms
Government resources

These websites are operated independently of Arden & Oak. We accept no responsibility for their content, security or availability.

Website availability

Whilst we aim to keep the Website available at all times, we cannot guarantee uninterrupted access.

Temporary interruptions may occur due to:

Scheduled maintenance
Software updates
Server maintenance
Internet outages
Cyber security incidents
Circumstances beyond our reasonable control

Limitation of liability

Whilst every reasonable effort is made to ensure Website accuracy, Arden & Oak does not warrant that:

information will always be complete or up to date;
the Website will always be available;
the Website will be free from errors or viruses.

To the fullest extent permitted by law, Arden & Oak excludes liability for any indirect or consequential loss arising from the use of this Website. Nothing within these Terms excludes liability where such exclusion would be unlawful under the laws of England and Wales.

Privacy & cookies

Your use of this Website is also governed by our:

These documents explain how we collect, use and protect your personal information.

Changes to these Terms

Arden & Oak reserves the right to amend these Website Terms & Conditions at any time.

The latest version will always be published on this Website.

Your continued use of the Website following any changes constitutes acceptance of the updated Terms.

Governing law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have any questions regarding these Website Terms & Conditions, please contact us:

Business: Arden & Oak
Website: www.ardenandoak.co.uk
Email: sales@ardenandoak.co.uk
Phone: 0333 339 1660

Last updated · February 2026