Arden&Oak
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Privacy Policy.

How Arden & Oak collects, uses and protects your personal information — under UK GDPR, the Data Protection Act 2018 and applicable privacy law.

01

Introduction

Arden & Oak is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or purchase our products and services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

02

Who we are

Arden & Oak is the data controller responsible for your personal information.

Business Name
Arden & Oak
Website
www.ardenandoak.co.uk
Email
sales@ardenandoak.co.uk
Telephone
0333 339 1660
Registered Address
71-75 Shelton Street
Covent Garden
London  WC2H 9JQ

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

03

Information we collect

Depending on how you interact with us, we may collect:

Identity information
  • Full name
  • Company name (if applicable)
Contact information
  • Email address
  • Telephone number
  • Postal address
Project information
  • Garden dimensions
  • Property details
  • Site photographs
  • Product interests
  • Budget information
  • Planning requirements
Technical information
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Screen resolution
  • Referral source
Website usage
  • Pages visited
  • Time spent on pages
  • Downloads
  • Clicks
  • Configurator usage
04

How we collect information

We collect information when you:

  • Submit an enquiry.
  • Request a brochure.
  • Book a consultation.
  • Complete the online configurator.
  • Contact us by telephone or email.
  • Upload photographs or plans.
  • Subscribe to marketing communications.
  • Use our website.
05

How we use your information

We may use your information to:

  • Respond to enquiries.
  • Prepare quotations.
  • Arrange surveys.
  • Design your project.
  • Process orders.
  • Deliver products and services.
  • Provide customer support.
  • Improve our website.
  • Improve our products.
  • Send requested brochures.
  • Send service updates.
  • Comply with legal obligations.

Where you have given consent, we may also send marketing communications about new products, promotions and company news.

06

Legal basis for processing

We process your personal data under one or more of the following lawful bases:

  • Consent
  • Performance of a contract
  • Legitimate interests
  • Compliance with legal obligations
07

Marketing

We will only send marketing emails where:

  • You have requested information.
  • You have opted in.
  • We have a legitimate interest in keeping you informed about similar products and services.

You can unsubscribe at any time using the link included in our emails or by contacting us directly.

08

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us to:

  • Understand website performance.
  • Improve user experience.
  • Measure advertising effectiveness.
  • Remember preferences.

Further information is available within our Cookie Policy.

09

Third-party services

We may use trusted third-party providers including:

  • Google Analytics
  • Google Ads
  • Meta (Facebook & Instagram)
  • Microsoft Clarity (if implemented)
  • Stripe
  • Google Maps
  • YouTube
  • Email marketing platforms
  • Website hosting providers

These providers process information in accordance with their own privacy policies.

10

Sharing information

We never sell your personal information.

We may share information where necessary with:

  • Installation teams
  • Delivery partners
  • Professional advisers
  • Payment providers
  • Software providers
  • Regulatory authorities where legally required

All third parties are expected to protect your information appropriately.

11

International transfers

Where personal information is transferred outside the United Kingdom, appropriate safeguards will be implemented in accordance with UK GDPR requirements.

12

Data security

We take reasonable technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

No internet transmission can be guaranteed to be completely secure.

13

Data retention

We retain information only for as long as necessary.

Typical retention periods include:

  • General enquiries — up to 24 months.
  • Quotations — up to 6 years.
  • Customer contracts — up to 6 years after completion.
  • Warranty records — for the duration of the warranty period plus any applicable legal retention requirements.
  • Financial records — as required by UK law.
14

Your rights

Under UK GDPR you may have the right to:

  • Access your information.
  • Correct inaccurate information.
  • Request deletion.
  • Restrict processing.
  • Object to processing.
  • Request data portability.
  • Withdraw consent where applicable.

Requests should be submitted to sales@ardenandoak.co.uk.

15

Complaints

If you are unhappy with how we handle your personal information, please contact us first so that we can attempt to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO):

Website
https://ico.org.uk
Telephone
0303 123 1113
16

Changes to this Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on our website.

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Last updated · February 2026

See also our Website Terms & Conditions.