Legal

Cookie Policy.

How Arden & Oak uses cookies and similar technologies — what they do, how long they last, and how to manage your preferences.

01

Introduction

This Cookie Policy explains how Arden & Oak uses cookies and similar technologies when you visit www.ardenandoak.co.uk.

Cookies help us provide a better browsing experience, improve website performance, remember your preferences and understand how visitors use our website.

By continuing to use our website, you acknowledge that cookies may be used in accordance with this policy and your preferences selected through our Cookie Consent Banner.

02

What are cookies?

Cookies are small text files placed on your computer, smartphone or tablet when you visit a website.

They help websites:

  • Remember your preferences
  • Improve security
  • Measure website performance
  • Enable certain website features
  • Deliver relevant advertising

Cookies do not normally identify you personally, but they may be linked to information you provide through forms or your browser.

03

Why we use cookies

Arden & Oak uses cookies to:

  • Ensure the website functions correctly.
  • Improve website speed and reliability.
  • Remember your cookie preferences.
  • Analyse website traffic.
  • Improve the customer journey.
  • Measure marketing effectiveness.
  • Understand how visitors use our Design Your Room configurator.
  • Improve future products and services.
04

Types of cookies we use

Essential cookies

These cookies are required for the website to function correctly.

They may be used for:

  • Security
  • Login sessions
  • Customer Portal
  • Form submissions
  • Cookie consent preferences

These cookies cannot be disabled through our website.

Performance & analytics cookies

These cookies help us understand how visitors interact with our website.

They allow us to monitor:

  • Popular pages
  • Visitor numbers
  • Navigation behaviour
  • Time spent on pages
  • Device types
  • Browser types

This information is anonymous wherever possible.

Typical services include: Google Analytics 4, Microsoft Clarity (if enabled).

Functional cookies

These cookies improve your experience by remembering preferences such as:

  • Cookie choices
  • Form progress
  • Configurator settings (where supported)
  • Language preferences (if introduced)
Advertising cookies

Advertising cookies help us understand whether our marketing campaigns are effective.

They may be used by:

  • Google Ads
  • Meta (Facebook & Instagram)
  • Pinterest
  • LinkedIn (if implemented)

These cookies may record that you have visited our website so we can show relevant advertisements on other platforms. They do not give advertisers access to your personal information.

05

Third-party cookies

Some cookies are placed by trusted third-party providers whose services appear on our website.

These may include:

  • Google
  • YouTube
  • Vimeo
  • Meta
  • Stripe
  • Microsoft
  • Google Maps

These providers have their own Privacy and Cookie Policies.

06

Managing cookies

You can control cookies in several ways.

Cookie banner

When you first visit our website you will be presented with a Cookie Consent Banner allowing you to:

  • Accept All Cookies
  • Reject Non-Essential Cookies
  • Manage Preferences

You can change these preferences at any time by selecting the Cookie Settings link in the website footer, or the button below.

Browser settings

Most web browsers allow you to:

  • Delete cookies
  • Block cookies
  • Restrict cookies
  • Receive notifications when cookies are placed

Useful browser support pages:

07

What happens if cookies are disabled?

Disabling certain cookies may affect your experience.

For example:

  • Customer Portal access may not function correctly.
  • Preferences may not be remembered.
  • Forms may require information to be re-entered.
  • Website performance analysis becomes less accurate.

Essential cookies cannot be disabled through our website because they are necessary for basic functionality.

08

Cookie retention

Different cookies remain on your device for different lengths of time.

Some are deleted when you close your browser. Others remain for a defined period to remember preferences or improve future visits.

09

Updates to this Policy

We may update this Cookie Policy from time to time.

Changes may occur due to:

  • New legislation
  • Website improvements
  • New software integrations
  • Changes to analytics providers

The latest version will always be published on our website.

Last updated · February 2026

See also our Privacy Policy and Website Terms & Conditions.